Help
Quick answers about the site. Can't find yours? Check the Guides or submit a ticket.
Getting started
How do I log in?
Click the purple Log in button next to InnocentPenguin at the top left, then pick Twitch, YouTube, Kick or TikTok. Twitch asks you to approve. The site only reads your name, picture, and whether you're a sub or mod. It never sees your password.
When does InnocentPenguin stream?
Every day at 5 PM Central. The homepage shows that time in your timezone and counts down to the next stream.
Where do I watch?
Open Streams in the top menu: Twitch, YouTube, Kick or TikTok. While the stream is live, the homepage also plays it right at the top.
Competitive Customs
I watch on YouTube, Kick or TikTok. Can I play?
Yes! No Twitch account needed. Log in on the site with YouTube, Kick or TikTok, open Competitive Customs, enter your display name once under Your display name, then press Join queue. Full steps are in Guides.
How do I join a custom match?
- One time only: enter your display name on the Customs page, or type
!register YourDisplayNamein Twitch chat. - Log in on the site, open Competitive Customs and press Join queue (or type
!joinin chat). - When mods make teams, you'll appear in Orange or Blue.
The Join button is greyed out
- Not logged in: log in with Twitch first.
- "PinguinoB0t offline": the queue only works while the stream (and the bot) is on.
- Queue closed: wait for a mod to open it.
- Already in: you're in the queue or the current match already.
It says I need to register
Enter your display name under Your display name on the Customs page (or type
!register YourDisplayName in Twitch chat), then try again. If your display name has spaces, type it exactly as it appears in game.Chat commands
!join / !leave join or leave the queue · !pos shows your spot · !lobby shows the current teams · !stats shows your wins, losses and points · !top shows the leaderboardYour account
What do the badges mean?
STREAMERLEADMODSUB
You get one badge, the highest that applies. It's checked when you log in, so if you just subbed or became a mod, log out and back in.Why was I removed from the customs queue?
After you play a match you're taken out of the queue on purpose, so everyone gets a turn. Press Join (or type
!join) to get back in line.What's the difference between Casual, Competitive and Playing with Viewers?
Only one runs at a time. Competitive uses balanced teams and counts toward the Penguin League. Casual and Playing with Viewers use random teams and don't count. Pick on Join Customs.
Where does my MMR come from?
The Tracker Network, a mod, or you (Settings). Your profile shows the number and its source. Set by you or a mod beats the tracker.
How do I see or share my profile?
Open your name at the top left, then Profile. Your page is
innocentpenguin.com/members/yourname.Can I log in with YouTube, Kick or TikTok?
Yes. Pick any of them under Log in. To connect more platforms to the same profile, open your name, then Settings → Linked accounts, and press Link next to each one. Badges and Competitive Customs use your Twitch account, so link Twitch too.
How do I show my links on my profile?
In Settings → Linked accounts, turn on Show on profile for each platform you want. All links start hidden.
What is my primary account?
It\'s the account whose name and picture represent you on the site. You choose it once in Settings → Linked accounts. After that it's locked, and you'll need a mod to change it, so pick carefully.
How do I log out?
Open your name at the top left, then Log out.
Minecraft
How do I join the Minecraft servers?
On the homepage, open the Minecraft card's See more for the server addresses. Java and Bedrock are both welcome (Bedrock players need the port number shown there).
Still stuck?
Submit a ticket and a mod will get back to you, or ask in the Discord.
Join the Discord ↗